New and Expert Posts

Cygnus Blog

4 Ways To Make Your Hybrid Customer Support Team Successful

28 April 2021

More and more companies are sending their employees back to the office. At the same time, other companies are having worries about sending their employees back to the office. The new normal is created and the Hybrid office environment.

3 Ways Your IoT Project Can Fail

21 April 2021

In my last blog, I stated the ways your IoT projects can succeed. Now is the time to talk about ways your IoT project can fail. It’s never easy to start a new project. That’s why 75% of business-related IoT projects are failing.

3 Ways to Make Your IoT Project Successful

14 April 2021

All projects take a lot of time, need patience, proper leadership, and collaboration. Any technical project needs all of these and more. IoT projects depend on customer support, IT, Sales, Marketing, design teams, engineers to make a project a success.

Becoming A Customer Support Hero In a IoT World

31 March 2021

What you can do is give customers a great experience. That’s very important in this ever changing world of IoT technology. How do you become a customer support hero? Here are some ways to look at and adapt with your customer support representatives.

How to deal with the negative customer experience and technology

22 February 2021

There are things that are for certain in this world. Death, taxes, and bad customer reviews. How your company overcomes negative customer experiences is the difference between a profitable business and a business losing money to overcome the negative customer experience.