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Contact us about a production license.
Contact us about a production license.
Sessions |
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Sessions |
Developer |
Enterprise |
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| Number of Products Support | ||||
| Number of Products Support | 1 | Unlimited | ||
| Daily Sessions per Agent | ||||
| Daily Sessions per Agent | Unlimited | Unlimited | ||
| Video Streaming | ||||
| Video Streaming | ✔ | |||
| Audio Streaming | ||||
| Audio Streaming | ✔ | |||
| Send Pictures | ||||
| Send Pictures | ✔ | |||
| Send Short Videos | ||||
| Send Short Videos | ✔ | |||
Support |
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Support |
Developer |
Enterprise |
||
| 24-7 Phone Support | ||||
| 24/7 Phone Support | ✔ | |||
| Business Hours Phone Support | ||||
| Business Hours Phone Support | ✔ | |||
| Email Support | ||||
| Email Support | ✔ | |||
Reports |
||||
Reports |
Developer |
Enterprise |
||
| Basic Usage Reports | ||||
| Basic Usage Reports | ✔ | |||
| Advanced Usage Analytics | ||||
| Advanced Usage Analytics | ✔ | |||
| Advanced Agent Analytics | ||||
| Advanced Agent Analytics | ✔ | |||
Agent |
||||
Agent |
Developer |
Enterprise |
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| Support Agent Account | ||||
| Support Agent Account | 1 | Unlimited | ||
| User Roles | ||||
| User Roles | ✔ | |||
| Reseller Features | ||||
| Reseller Features | ✔ | |||
Other |
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Other |
Developer |
Enterprise |
||
| Included Sessions per Month | ||||
| Included Sessions per Month | Unlimited | Unlimited | ||
| Included Product Identifiers | ||||
| Included Product Identifiers | 1 | Unlimited | ||
| Additional Product Identifiers | ||||
| Additional Product Identifiers | - | - | ||
The Reach℠ software platform lets manufacturers of IoT devices provide remote customer support for the IoT devices they manufacture. Licensed manufacturers will receive software development kits to enable the development of remote service technology for IoT devices.
1 User Supported
1 Product Supported
50 Sessions / mo.
Send Pictures
Basic Usage Reports
Unlimited Users Supported
Unlimited Products Supported
Unlimited Sessions / mo.
Send Pictures & Video
Advanced Usage Reports