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Plan Features

Sessions
Sessions
Developer
Enterprise
Number of Products Support
Number of Products Support 1 Unlimited
  Daily Sessions per Agent
Daily Sessions per Agent Unlimited Unlimited
  Video Streaming
Video Streaming ✔
  Audio Streaming
Audio Streaming ✔
  Send Pictures
Send Pictures ✔
  Send Short Videos
Send Short Videos ✔
 
Support
Support
Developer
Enterprise
  24-7 Phone Support
24/7 Phone Support ✔
  Business Hours Phone Support
Business Hours Phone Support ✔
  Email Support
Email Support ✔
 
Reports
Reports
Developer
Enterprise
  Basic Usage Reports
Basic Usage Reports ✔
  Advanced Usage Analytics
Advanced Usage Analytics ✔
  Advanced Agent Analytics
Advanced Agent Analytics ✔
 
Agent
Agent
Developer
Enterprise
  Support Agent Account
Support Agent Account 1 Unlimited
  User Roles
User Roles ✔
  Reseller Features
Reseller Features ✔
 
Other
Other
Developer
Enterprise
  Included Sessions per Month
Included Sessions per Month Unlimited Unlimited
  Included Product Identifiers
Included Product Identifiers 1 Unlimited
  Additional Product Identifiers
Additional Product Identifiers - -

 

The Reach℠ software platform lets manufacturers of IoT devices provide remote customer support for the IoT devices they manufacture. Licensed manufacturers will receive software development kits to enable the development of remote service technology for IoT devices.

Developer

Free

1 User Supported
1 Product Supported
50 Sessions / mo.
Send Pictures
Basic Usage Reports

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Enterprise

Contact Us

Unlimited Users Supported
Unlimited Products Supported
Unlimited Sessions / mo. 
Send Pictures & Video
Advanced Usage Reports

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