1. Request Support
An end user requests support using their mobile app to connect to a support agent. Reach® support session is initiated.
2. See, Share, Repair
Once enabled, a support agent can connect, diagnose, and troubleshoot nearly any IoT product remotely and in real-time. Utilizing the Reach® web interface, the agent is able to see everything in one convenient view, accessing an end user’s video stream, screen share, and easily capture files and images that might assist in troubleshooting.