How It Works
The Reach® Platform offers more control and insight than ever before by allowing remote support agents to troubleshoot and repair IoT devices and software in two simple steps.
1. Request Support
An end user requests support using their mobile app to connect to a support agent. Reach® support session is initiated.2. See, Share, Repair
Once enabled, a support agent can connect, diagnose, and troubleshoot nearly any IoT product remotely and in real-time. Utilizing the Reach® web interface, the agent is able to see everything in one convenient view, accessing an end user’s video stream, screen share, and easily capture files and images that might assist in troubleshooting.The Results
![90% Decrease in Call Times](https://cygnustechnology.com/wp-content/uploads/2022/11/90ReductionCallTime-copy.jpg)
Decrease in Call Times
![75% Reduction in technician visits](https://cygnustechnology.com/wp-content/uploads/2022/11/75ReductionTechnicianblueback-copy.jpg)
Reduction in Technician Visits
![75% Decrease in Call Time](https://cygnustechnology.com/wp-content/uploads/2022/11/75ProductReturnsblueback-copy.jpg)
Fewer Product Returns
![Images of mobile phone with a 4.8 app rating](https://cygnustechnology.com/wp-content/uploads/2022/11/AppRatingUpBlueBack-copy.jpg)
Improved App & Product Ratings
How To Get Started
![image of a device to mobile connection, a mobile to desktop connection and full device control of the device from the desktop.](https://cygnustechnology.com/wp-content/uploads/2022/11/Repair.png)
Embed the Reach® SDK into your company’s mobile app.
The Reach® Platform will request access to the camera and screen-sharing capabilities of the user’s Android or iOS device..
Use Bluetooth or WiFi to connect to your customers’ IoT devices.