Empower Your Team with Revolutionary Remote Support
An innovative platform designed to streamline troubleshooting, reduce costs, and enhance customer satisfaction.
Maximize Uptime
Instant diagnostics, support, and control.
Protect Profits
Support costs that don’t tank your bottom line.
Build Trust
Products that work enhance user satisfaction and create value for your brand.
Your Lifeline to Any IoT Device
With a simple Bluetooth proxy, you can diagnose, troubleshoot, and resolve issues from anywhere.
No wi-fi, no problem. Cygnus’ patented technology allows you to connect from anywhere in the world.
Remote support teams with data access and tools feel like they are standing next to the user.
Experience 90% reduction in call times, 75% less technician visits, and 75% fewer product returns.
A Platform That Goes Beyond Telematics
Equip support teams with the tools they need to keep your products, equipment, and machinery running.
Bluetooth Connection
Support equipment deployed to areas without stable Wi-Fi or cellular like never before.
Visual Troubleshooting
Camera technology gives remote support a clear visual of the user’s viewpoint and ecosystem.
Data-Driven Diagnostics
Access to machine data allows for quick, correct diagnosis.
Empowering Control
Technicians can access a product’s backend to push updates, test functionality, and better guide the user to resolution.
Unified Dashboard
Screenshare, live video stream, diagnostics, data, file capture and image sharing on one dashboard.
Custom UI Options
Design an interface aligned with your visual brand language.
Solutions That Scale With You
Integration Partners
Expanding Your Support Ecosystem
Coming Soon!
Your Industry, Our Solution
Cygnus can integrate and adapt to the unique challenges of your industry, from agriculture, to manufacturing and beyond.
Agriculture
Commercial
Healthcare
Consumer
Manufacturing
Food Service
What Our Clients Say
Real Results, Real Impact for Your Business, Your Product, Your Support Team, and Your End User
“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach.”
Nick Von Muenster
President of Scale-Tec
Ready to Transform Your Remote Support?
Join leading companies in revolutionizing their operations