Revolution is a good thing. It made our forefathers break away from the traditional British empire and start a colony. We all know the

  How do you know your customers are satisfied with your business? We know the old customer service saying. “The customer is always right.

There are things that are for certain in this world. Death, taxes, and bad customer reviews. How your company overcomes negative customer experiences is

IoT technology makes it possible for contact centers to improve their customer service experience. By using the data provided by customers, businesses can now

What does it mean for your business to be customer-centric? Most businesses think it’s about giving your customers great customer service. That’s true. You

IoT devices have become a part of daily life. But, with all technology comes the inevitable glitches.  Does your customer support team have these