Reach new heights in IoT support

Reduce support call time and increase customer satisfaction for your internet of things solutions with Reach℠ remote support.

Customers of Reach℠ have experienced*
90% reduction in call time
75% fewer product returns
75% reduction in technician visits
Features

The most complete remote support

Connect to the Disconnected

Connect to devices that aren’t able to connect to the internet on their own. Enable remote support for offline devices.

From your Phone

A connected smartphone or tablet in the proximity of the device or equipment is all you need.

Video, Audio, Data

Video and audio transfer put you right there with your user to experience the issues in real-time.

Full Control

Update firmware, examine logs, troubleshoot issues relating to connectivity, remote control, advise the user in real-time.

Chat

Chat with users in real-time during sessions instead of relying on talking over the phone.
 

and More!

We are constantly working on improving and providing more features to help you and your business.

The Steps

How it works

Step 1:

A customer contacts your support team to describe an issue they are experiencing with their IoT device.

Step 2

The support agent gives them a code to enter in their app and connects to the IoT device that is having issues.

Step 3

Remotely, the agent is able to diagnose and fix the IoT device in a matter of minutes and the customer can be on their way.

“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."
- Nick Von Muenster | Scale-Tec, Ltd.

About Us

What is Cygnus Reach

“Cygnus” as a name was based on the galaxy Cygnus A and is one of the strongest sources of radio waves in the sky.  Cygnus, our company, was named to pay tribute to this radio galaxy and felt that it epitomized our passion for IoT and connecting a world of products to people and each other. We believe that any technology is only as good as its reputation and we have set out to help industries work better through the use of internet-enabled devices.


Cygnus is a partner of i3 Product Development, who designs and supports IoT products for global brands in all industries. i3 saw the need to better support products they designed for clients so they built the Reach℠ system to address that need. i3 Product development is an expert in electrical engineering, industrial design, software & mechanical engineering, user experience, design research, analytical engineering, prototyping, and testing.

See what Reach can do for you. Get started today with the most complete IoT support tool that will make you more efficient and give your customers a better experience. Get Started for Free Talk to an Expert