Remote Support for IoT Devices
Is your company ready to support smart products?
Reach helps your customers avoid frustration and difficult support scenarios while troubleshooting their products in the field.
Reach Works in Any Industry
The Reach Remote Support Platform
Allows support agents to feel like they are with an end user.
- Remote IoT Device Control
- Streaming Video
- Screen Sharing from apps
The result is more efficient support teams and an improved customer experience.
REACH℠ CUSTOMERS EXPERIENCE
Decrease in Call Times
Reduction in Technician Visits
Fewer Product Returns
Improved App & Product Ratings
How it Works
“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."
Nick Von Muenster | Scale-Tec
See what Reach can do for you.
Get started today with the most complete IoT support tool that will make you more efficient and give your customers a better experience.