Remote Support for IoT Devices
Is your company ready to support smart products?
Reach® helps your customers avoid frustration and difficult support scenarios while troubleshooting their products in the field.
Reach® Works in Any Industry
The Reach® Remote Support Platform
Allows support agents to feel like they are with an end user.
- Remote IoT Device Control
- Streaming Video
- Screen Sharing from apps
The result is more efficient support teams and an improved customer experience.
REACH® CUSTOMERS EXPERIENCE
Decrease in Call Times
Reduction in Technician Visits
Fewer Product Returns
Improved App & Product Ratings
“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."
Nick Von Muenster | Scale-Tec
President
How it Works
See what Reach® can do for you.
Get started today with the most complete IoT support tool that will make you more efficient and give your customers a better experience.