Cygnus Technology

Remote Support for IoT Devices

Is your company ready to support smart products?

Reach® helps your customers avoid frustration and difficult support scenarios while troubleshooting their products in the field.
Mobile app and computer desktop integrated with Cygnus Reach.

Reach® Works in Any Industry

The Reach® Remote Support Platform

Allows support agents to feel like they are with an end user.

  • Remote IoT Device Control
  • Streaming Video
  • Screen Sharing from apps

The result is more efficient support teams and an improved customer experience.


90% Decrease in Call Times

Decrease in Call Times

75% Reduction in technician visits

Reduction in Technician Visits

75% Decrease in Call Time

Fewer Product Returns

Images of mobile phone with a 4.8 app rating

Improved App & Product Ratings

“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."

Nick Von Muenster | Scale-Tec


How it Works


Enable Camera Access
to stream video and capture photos.


mobile apps to troubleshoot
in real-time.


Quickly Diagnose and restore IoT devices even if they can't connect to the internet.

See what Reach® can do for you.

Get started today with the most complete IoT support tool that will make you more efficient and give your customers a better experience.