REACH℠ REMOTE SUPPORT 
FOR IOT DEVICES

IoT devices have become a part of everyday life. Is your company ready to support it?
Reach can help you avoid customer frustration and difficult support scenarios while troubleshooting their products.

CUSTOMERS OF REACH℠ HAVE EXPERIENCED*

reduction is technician visits

 

fewer product returns

decrease in call times

improve app & product ratings

HOW IT WORKS

1. CLIENT ENABLES SUPPORT

The client enables support on their mobile device while in proximity of the product or device. Our patented technology authorizes a connection via a proxy running on a mobile phone.

2. REMOTE AGENT CONNECTS

Reach can better connect, diagnose, and troubleshoot nearly any IoT product. Your support rep now can fix the issue remotely in real-time without the customer’s help.

3. DIAGNOSE & RESTORE

Simple, quick support: Call times are cut by 90%. No more long, frustrating calls that waste your time and money, Reach helps support reps take more calls in less time, helping more customers, decreasing call abandonment and technician visits.

The Value

Calculate Your Savings

“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."
- Nick Von Muenster | Scale-Tec, Ltd.

See what Reach can do for you. Get started today with the most complete IoT support tool that will make you more efficient and give your customers a better experience. Get Started for Free Talk to an Expert