Remote Support for IoT Devices
Is your company ready to support smart products?
![Mobile app and computer desktop integrated with Cygnus Reach.](https://cygnustechnology.com/wp-content/uploads/2022/11/CygnusDesktop-Full_Gif2TRAN6.gif)
Reach® Works in Any Industry
The Reach® Remote Support Platform
Allows support agents to feel like they are with an end user.
- Remote IoT Device Control
- Streaming Video
- Screen Sharing from apps
The result is more efficient support teams and an improved customer experience.
![SliderMedical](https://cygnustechnology.com/wp-content/uploads/2022/06/SliderMedical-768x389.jpg)
![SliderIndustrial](https://cygnustechnology.com/wp-content/uploads/2022/06/SliderIndustrial-768x389.jpg)
![SliderFoodService](https://cygnustechnology.com/wp-content/uploads/2022/06/SliderFoodService-768x389.jpg)
![SliderCommercial](https://cygnustechnology.com/wp-content/uploads/2022/06/SliderCommercial-768x389.jpg)
![SliderAg](https://cygnustechnology.com/wp-content/uploads/2022/06/SliderAg-768x389.jpg)
![Slder-Home](https://cygnustechnology.com/wp-content/uploads/2022/06/Slder-Home-768x389.jpg)
REACH® CUSTOMERS EXPERIENCE
![90% Decrease in Call Times](https://cygnustechnology.com/wp-content/uploads/2022/11/90ReductionCallTime-copy.jpg)
Decrease in Call Times
![75% Reduction in technician visits](https://cygnustechnology.com/wp-content/uploads/2022/11/75ReductionTechnicianblueback-copy.jpg)
Reduction in Technician Visits
![75% Decrease in Call Time](https://cygnustechnology.com/wp-content/uploads/2022/11/75ProductReturnsblueback-copy.jpg)
Fewer Product Returns
![Images of mobile phone with a 4.8 app rating](https://cygnustechnology.com/wp-content/uploads/2022/11/AppRatingUpBlueBack-copy.jpg)
Improved App & Product Ratings
“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."
![](https://cygnustechnology.com/wp-content/uploads/2022/12/ScaleTec.png)
Nick Von Muenster | Scale-Tec
President
How it Works
SEE
Enable Camera Access
to stream video and capture photos.
SHARE
Screenshare
mobile apps to troubleshoot
in real-time.
REPAIR
Quickly Diagnose and restore IoT devices even if they can't connect to the internet.
See what Reach® can do for you.
Get started today with the most complete IoT support tool that will make you more efficient and give your customers a better experience.