Remote Support for IoT Devices
Is your company ready to support smart products?

Reach® Works in Any Industry
The Reach® Remote Support Platform
Allows support agents to feel like they are with an end user.
- Remote IoT Device Control
- Streaming Video
- Screen Sharing from apps
The result is more efficient support teams and an improved customer experience.






REACH® CUSTOMERS EXPERIENCE

Decrease in Call Times

Reduction in Technician Visits

Fewer Product Returns

Improved App & Product Ratings
Featured Clients
How it Works
SEE
Enable Camera Access
to stream video and capture photos.
SHARE
Screenshare
mobile apps to troubleshoot
in real-time.
REPAIR
Quickly Diagnose and restore IoT devices even if they can't connect to the internet.
“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."

Nick Von Muenster | Scale-Tec
President
See what Reach® can do for you.
Get started today with the most complete IoT support tool that will make you more efficient and give your customers a better experience.