IoT devices have become a part of everyday life. Is your company ready to support it?
Reach can help you avoid customer frustration and difficult support scenarios while troubleshooting their products.
reduction is technician visits
fewer product returns
decrease in call times
improve app & product ratings
The client enables support on their mobile device while in proximity of the product or device. Our patented technology authorizes a connection via a proxy running on a mobile phone.
Reach can better connect, diagnose, and troubleshoot nearly any IoT product. Your support rep now can fix the issue remotely in real-time without the customer’s help.
Simple, quick support: Call times are cut by 90%. No more long, frustrating calls that waste your time and money, Reach helps support reps take more calls in less time, helping more customers, decreasing call abandonment and technician visits.
“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."
