REACH℠ REMOTE SUPPORT

FOR SMART MEDICAL

SECURITY

Reach security uses a personalized pin number that acts as a single use password. Data in the Reach system is encrypted in transport and never stored. Creating peace of mind for you and your customer.

Ease of use Technology

Your customer simply opens your app and connects using the Reach integration. That’s it. You support rep now can fix the issue remotely in real-time without the customer’s help.

SIMPLE, QUICK SUPPORT

Call times are cut by 90%. No more long, frustrating calls wasting your time and money, Reach helps support reps take more calls in less time, helping more customers, decreasing call abandonment.

How it Works

REMOTE SUPPORT SOLUTIONS

For Your Smart Medical Products and Devices

  • Wearable Fitness Trackers
  • Smart Health Watches
  • Wearable ECG Monitors
  • Wearable Blood Pressure Monitors
  • Wearable Smart Asthma Monitoring
  • AI-Powered Insulin Pumps
  • Smart Drills & Medical Devices
  • Cyber Security
  • Many More
CUSTOMER SUCCESS STORY

Helping Patients Use New Technology for Orthopedic Monitoring & Recovery

Strive MedTech plans to use Reach to improve the experience with their mobile app and keep patient satisfaction high through timely support and of their wearable range-of-motion sensors. 

“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."

Nick Von Muenster | Scale-Tec

President