Cygnus Technology
REACH® REMOTE SUPPORT

FOR SMART MANUFACTURING

Connectivity

Reach® works in almost any environment and practically any wireless product, securely and with data privacy built-in from the ground up.

Ease of use Technology

Your customer simply opens your app and connects using the Reach® integration. That’s it. Your support rep now can fix the issue remotely in real-time without the customer’s help.

SIMPLE, QUICK SUPPORT

Call times are cut by 90%. No more long, frustrating calls wasting your time and money, Reach® helps support reps take more calls in less time, helping more customers, decreasing call abandonment.

How it Works

REMOTE SUPPORT SOLUTIONS

For Your Smart Manufacturing Operations

  • Smart Robotics
  • AI/Machine Learning
  • Augmented Reality
  • Hybrid Manufacturing
  • Simulation
  • Automation
  • Additive Manufacturing
  • Big Data Analysis
  • Edge Computing
  • Cloud Computing
  • CNC Machining
  • Design for Manufacturing
  • Many More
CUSTOMER SUCCESS STORY

Supporting Predictive Data Analysis in Mining Operations in Chile and the Australian Outback

LogiLube utilizes Reach® to support remote mining rigs and overcome communication barriers between support reps in the United States and operators located in the far reaches of the globe.

“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."

Nick Von Muenster | Scale-Tec

President