REACH℠ REMOTE SUPPORT

FOR SMART MANUFACTURING

Connectivity

Reach works in almost any environment and practically any wireless product, securely and with data privacy built-in from the ground up.

Ease of use Technology

Your customer simply opens your app and connects using the Reach integration. That’s it. Your support rep now can fix the issue remotely in real-time without the customer’s help.

SIMPLE, QUICK SUPPORT

Call times are cut by 90%. No more long, frustrating calls wasting your time and money, Reach helps support reps take more calls in less time, helping more customers, decreasing call abandonment.

How it Works

REMOTE SUPPORT SOLUTIONS

For Your Smart Manufacturing Operations

  • Smart Robotics
  • AI/Machine Learning
  • Augmented Reality
  • Hybrid Manufacturing
  • Simulation
  • Automation
  • Additive Manufacturing
  • Big Data Analysis
  • Edge Computing
  • Cloud Computing
  • CNC Machining
  • Design for Manufacturing
  • Many More
CUSTOMER SUCCESS STORY

Supporting Predictive Data Analysis in Mining Operations in Chile and the Australian Outback

LogiLube utilizes Reach to support remote mining rigs and overcome communication barriers between support reps in the United States and operators located in the far reaches of the globe. 

“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."

Nick Von Muenster | Scale-Tec

President