REACH® REMOTE SUPPORT
FOR SMART CONSUMER PRODUCTS
Connectivity
Reach® works in almost any environment and practically any wireless product, securely and with data privacy built-in from the ground up.
Ease of use Technology
Your customer simply opens your app and connects using the Reach® integration. That’s it. You support rep now can fix the issue remotely in real-time without the customer’s help.
SIMPLE, QUICK SUPPORT
Call times are cut by 90%. No more long, frustrating calls wasting your time and money, Reach® helps support reps take more calls in less time, helping more customers, decreasing call abandonment.
How it Works
REMOTE SUPPORT SOLUTIONS
For Your Smart Agriculture Products and Devices
- Smart Refrigerators
- Smart Watches
- Smart Fire Alarms
- Medical Sensors
- Fitness Trackers
- Smart Security Systems
- Smart Bicycles
- Smart Doorbells
- Many More
“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."
Nick Von Muenster | Scale-Tec
President