REACH® REMOTE SUPPORT

FOR SMART BUILDINGS

SECURITY

Reach® security uses a personalized pin number that acts as a single use password. Data in the Reach system is encrypted in transport and never stored. Creating peace of mind for you and your customer.

Ease of use Technology

Your customer simply opens your app and connects using the Reach® integration. That’s it. You support rep now can fix the issue remotely in real-time without the customer’s help.

SIMPLE, QUICK SUPPORT

Call times are cut by 90%. No more long, frustrating calls wasting your time and money, Reach® helps support reps take more calls in less time, helping more customers, decreasing call abandonment.

How it Works

REMOTE SUPPORT SOLUTIONS

For Your Smart Building Equipment and Devices

  • Temperature Sensors
  • Humidity Sensors
  • Motion Sensors
  • Contact Sensors
  • Occupancy Sensors
  • Gas/Air Quality Sensors
  • Electrical Current Monitoring Sensors
  • Other Types of Sensors

“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."

Nick Von Muenster | Scale-Tec

President

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