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How many support representatives do you have?
How many calls does each representative take per day on average?
How much time on average do reps spend each incident on the phone supporting your IoT products?
What is the average hourly rate you pay support reps?
How many times do you send support technicians into the field per month?
What is your average cost per technician visit?
How many product returns do you have per month on average?
What is the average cost of each return?
How much does your product cost per unit?
How many reviews have you received that are 3 stars or lower?
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