REACH℠ REMOTE SUPPORT

FOR SMART AGRICULTURE

Connectivity

Reach works in almost any environment and practically any wireless product, securely and with data privacy built-in from the ground up.

Ease of use Technology

Your customer simply opens your app and connects using the Reach integration. That’s it. You support rep now can fix the issue remotely in real-time without the customer’s help.

SIMPLE, QUICK SUPPORT

Call times are cut by 90%. No more long, frustrating calls wasting your time and money, Reach helps support reps take more calls in less time, helping more customers, decreasing call abandonment.

How it Works

REMOTE SUPPORT SOLUTIONS
For Your Smart Agriculture Products and Devices
  • Weeding Robots
  • Machine Navigation
  • Harvesting Robotics
  • Irrigation Monitoring
  • Material Handling
  • Crop Monitoring
  • Weather Conditions
  • Quality Control
  • Soil Quality
  • Sorting and Grading
  • Many More
CUSTOMER SUCCESS STORY

Redefining Support for Agricultural Weighing Systems

By developing an innovative new way to diagnose and resolve calibration issues for their latest scale indicator, Scale-Tec has set a new standard when it comes to customer support for IoT.

“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."

Nick Von Muenster | Scale-Tec

President