Your customers need to trust you in these tumultuous times. Your customer service team is a valuable frontline resource to maintaining that trust with your customers. It isn’t easy to give your customers the best experience possible, even in the best of times. When we’re in the middle of a pandemic, it’s harder to. Setting up your customer service team to be successful is even more important today.
Here are four strategies to set up your customer service team for success:
It’s a challenge to work remotely and to feel work is done. Being patient with yourself and your team needs to be addressed. Discuss with your team to get the best suggestions and improvements to make working remotely easier.