Never before is customer service more important than in our technological world. I am reminded of that old saying,” it’s not a matter of if it will go wrong, but when it will go wrong.” I know what you’re saying. We have all the information we need to help the customer. Our support team can fix the problem. So I would answer yes, you do have the data. But people don’t want data. They want people to give them honest answers in a simple language they can understand.