About Cygnus
Reimagining Remote Support for IoT-Enabled Products
The Beginning
Born from a Need for Remote Visibility
In the world of increasingly complex IoT devices, supporting end users in the field has been a significant challenge for product manufacturers. When devices are equipped with more smarts, connectivity, and features, the complexity for users can skyrocket.
Our founding team at Cygnus experienced this firsthand while working with clients to design and engineer IoT products. The difficulty of assisting end users in real-time led us to develop a solution that would revolutionize how devices are supported and repaired.
The Birth of Cygnus’ Reach Platform
Cygnus’ Reach® Platform was born from this need for remote visibility. Our platform provides a powerful tool for directly connecting technicians, call center agents, and product developers to end users’ devices.
Our Mission
At Cygnus, we're dedicated to ensuring the success of new IoT products. We provide manufacturers with a best-in-class suite of tools for proper post-launch support, empowering them to deliver exceptional service in an increasingly connected world.
What's in a Name?
The name “Cygnus” pays tribute to Cygnus A, one of the strongest sources of radio waves in the universe. This celestial inspiration embodies our passion for the Internet of Things, connecting a world of products to people and with each other. We believe that any technology is only as good as its reputation, and we’ve set out to help industries work better through the use of internet-enabled devices.
Our Partnership
Cygnus is proud to be a partner of i3 Product Development, a Madison, Wisconsin-based new product development firm. i3 designs and supports IoT products for global brands across all industries, bringing expertise in:
- Electrical Engineering
- Mechanical Engineering
- Software Development
- Embedded Software & Firmware
- UX & UI Design
- Prototyping
- Testing & Quality Assurance
- Vision & Strategy
This partnership allows us to leverage deep industry knowledge and cutting-edge expertise in our mission to revolutionize remote support for IoT devices.
Join Us in Shaping the Future of IoT
As we continue to innovate and expand our offerings, we invite you to join us on this exciting journey. Whether you're looking to enhance your IoT product support or exploring new possibilities in connected devices, Cygnus is here to help you succeed in the rapidly evolving world of IoT.