Product Returns

• Product returns cost the
US economy 260 million annually.

• 22% of people give up
on support and return the product.

 • On average, customers
speak to 3 different support reps.

 • Customers spend an average
of 2.5 hours on support.

 • On average, consumers take more than
eight steps to resolve an issue.

Reviews

• 89% of customers won’t take action
until they read reviews.

• More than half of consumers won’t use a business
if it has less than a 4* rating.

• Customers could spend 31% more
on a business with great reviews.

 • After one negative experience, 51% of customers
will never do business with that company again.