REACH℠ REMOTE SUPPORT

FOR SMART CONSUMER PRODUCTS

CONNECTIVITY Reach works in almost any environment and practically any wireless product, securely and with data privacy built-in from the ground up.
EASE OF USE TECHNOLOGY Your customer simply opens your app and connects using the Reach integration. That’s it. You support rep now can fix the issue remotely in real-time without the customer’s help.
SIMPLE, QUICK SUPPORT Call times are cut by 90%. No more long, frustrating calls wasting your time and money, Reach helps support reps take more calls in less time, helping more customers, decreasing call abandonment.

HOW IT WORKS

Remote Support Solutions

For Your Consumer Products and Devices

 

  • Smart Refrigerators
  • Smart Watches
  • Smart Fire Alarms
  • Medical Sensors
  • Fitness Trackers
  • Smart Security Systems
  • Smart Bicycles
  • Smart Doorbells
  • Many More

Product Returns

• Product returns cost the
US economy 260 million annually.

• 22% of people give up
on support and return the product.

 

Call Support

 • On average, customers
speak to 3 different support reps.

 • Customers spend an average
of 2.5 hours on support.

 • On average, consumers take more than
eight steps to resolve an issue.

 

Reviews

• 89% of customers won’t take action
until they read reviews.

• More than half of consumers won’t use a business
if it has less than a 4* rating.

• Customers could spend 31% more
on a business with great reviews.

 • After one negative experience, 51% of customers
will never do business with that company again. 

 

The Value

Calculate Your Savings

SCHEDULE A DEMO NOW!

Select a time that works best for you on the calendar below.